5 Essential Elements For Telus customer service

I have had challenges With all the Tech Support for the home Internet likewise so challenging we expended more than one hour managing a problem. I’ve been getting for months and months.

People agents Operating in opposition to Telus benefits, as an alternative to keeping the outdated faithful customers they make them disappear to look for other company

We are sorry to listen to about each one of these troubles you've got seasoned with both tech support and billing. You should send us A personal message, and we’ll operate to receive you the support and stick to-up required to solve these problems immediately.

@chris14 I needed to very clear up some inaccurate facts. We are going to maintenance TELUS owned downed strains at no charge. We're going to only remove the road absolutely for construction/renovation uses but there's a fee involved. We despatched you A non-public information in the event you want to maneuver forward with both situation. 

• I originally renewed my agreement soon after Talking by having an agent named Abdul, who gave me a offer which i approved, although it couldn’t match a suggestion from Rogers.

at the Black Friday i termed Telus to acquire me a completely new mobile line for my daughter if there's a deal like i bought previously for my other kids to be a faithful customer with Telus.

  I was not telling but trying to talk to him but he got mad and hung up.  This is certainly ridiculous and extremely horrible customer service.  I will be pulling my two strains from Telus . If this is the customer service shoppers are having from the reps than you should resource it elsewhere.  I are already telus billing support with Telus for approximately 14 yrs and It really is very sad that it's got come to this . Taking a look at these threads and reviews left by Some others it seems I am not the only a person.  

after the agent critique my account he stated I can not offer you a offer or credits such as you have now using your exiting account, so i just gave up and hangup the cellular phone.

• When I named to clarify, Eunice through the BCX Wi-fi Car or truck crew informed me the savings were utilized. However, she copied and pasted Abdul’s notes, which didn't make clear the low cost specifics.

I'm going to terminate every one of the services dwelling and cellular with Telus and tell my friends and family to do so, which was the worst expertise I received with Telus

Thank you on your notice to this issue. I look ahead to a prompt and satisfactory resolution.

The TELUS group acknowledges that our work spans several Territories and Treaty locations and we're grateful for the normal Knowledge Keepers and Elders that are with us nowadays, whoever has absent ahead of us along with the youth that inspire us.

The TELUS crew acknowledges that our do the job spans numerous Territories and Treaty regions and we've been grateful for the standard Know-how Keepers and Elders who are with us currently, individuals who have long gone ahead of us as well as the youth that encourage us.

The TELUS staff acknowledges that our function spans quite a few Territories and Treaty areas and we've been grateful for the standard Information Keepers and Elders who will be with us today, those who have absent before us as well as youth that inspire us.

Yeah, I’m binding by a two calendar year agreement sadly, I’m only 4 months in, but I did get someplace. I suppose The executive Business identified as me these days so I've a cellular phone discussion with him in one hour. We’ll see how that goes.